Is my order secure?
When you are in the final checkout mode, you should see a lock shown on your browser or https://paypal.com in the site address. This means that the order is secure. This is only important when submitting credit card information. 
Can I view the status of my order?
You can view status of your order if you created an account during your order. Simply click the "Login" button located on the top of each page. 
Who do I contact with my questions?
You may email your questions to info@expandpromotion.com.au  .
How long does it take to ship a banner stand with printed?
Most expandpromotion ship within 2-5 working days from the time we receive "approved" artwork, plus shipping time in transit.
How do you ship?
We ship UPS or DHL or Fedex.
Can you use my UPS or FedEx account for shipping?
Our warehouse does not accept other accounts for shipping, we have to ship on our account and bill for the costs.
How long does it take to get a table throw?
Table throws are cut and sewn per order. while a table throw printed with your logo takes 5 business days to produce, plus shipping time in transit from there.
Does the pricing on the website include the printed banner?
Most of our products are priced to include the banner stand hardware and printed banner.
Do you have reseller or wholesale prices?
We offer both. Please contact us for details.
What kind of material are the table throws made of?
The table throws are 250g fabric, 100% polyester.
Can I wash my table throw?
Yes,of course.
Are the table throws wrinkle resistant?
Yes, the table throws are wrinkle resistant. Any wrinkles may be touched up with a cool iron.
I’m having trouble setting up my banner stand.
We have assembly instructions available for virtually every banner stand in pdf format. Please see the product page to download. If you are still having trouble please contact us for further assistance.
How to send my artwork?
After you place your order,you can login into your account,upload artworks or you can send it to info@expandpromotion.co.au  .
What are your artwork specs for printed banner artwork?
Artwork should be 100 dpi to full scale. Please review the product specs for graphic sizing. We accept jpg, pdf, eps, ai, and tif files.
Each product has a downloadable template under the graphics tab, which you can download to create your artwork from.
 
If you have any further questions please do not hesitate to contact us at info@expandpromotion.com.au  .